How long does it take to set up?

Once we have more information about your business and you have set up call forwarding it can start instantly! On average, most businesses set up in 24-48 hours.

How am I billed?
The billing cycle is a 28-day period we will send an invoice via email. Payments can be made via Credit Card, and other options include Credit Card on file. Reach out to our sales team at (888) 419-0233 or
What If I do Not See a Plan that Fits My Needs?
Here at Office Connections, we love finding creative solutions to find the best plan for your company. If you need less or more minutes, our team can create a package that fits right for you. Our company was founded with the principal of helping companies be more efficient so finding the right plan from the start is a goal we are striving to hit with our clients. We will help you monitor your usage to ensure you are selecting the best package. Reach out today with any questions you may have so we can exceed your expectations!
Is There a Setup Fee?

Most call answering services will charge you a setup fee for the time spent on inputting information and training. We do not charge a setup fee in order to make it simple as possible, and yet another tool we offer to help companies reduce costs.

How Long Does the Average Call Last?

It can vary greatly but on average it takes about 1-4 minutes to receive the information on your company’s behalf and relay the message to the point of contact.

Do I Have to Sign a Contract?
Most call answering companies have either a Long-Term contract or expect you to pay on a Month-to-Month plan.  We’ve taken a different approach by offering multiple flexible options. One is Month-to-Month, no contract. Another option is a One Year contract (13) periods and you will receive a 10 percent discount monthly. Call us today at (888) 419-0233 or sign up online to take a burden off your back and never miss a call again!
Can a Call Be Transferred?

Yes, we do offer warm and cold transfers, depending on your preference. A warm transfer is when a client has requested us to transfer a call for specific need and we will text or call before. A cold transfer is when we take the call and then if necessary transfer directly to your company. There are many options within these offerings, such as someone can be designated to be the point of transfer contact within your company, etc. Please call our sales team at (800) 123-4567 for more specifics.

Do my Minutes Roll Over to the Next Month?

No, they do not. We will assist you in finding the right package so there are no wasted minutes. You can always downgrade or upgrade your plan at any time. Call us today to see what plan fits you best!

How Do I Cancel My Service?

You can cancel at any time, via a phone call or email. We do require a 3-business day notice and the last month that you prepaid when setting up will be your last month, which is not refundable.  You may have some final charges that will be due when you cancel depending on how it falls on the billing schedule.

How Does A Call Answering Service Work?

How does a call answering service work? It’s a very common question to businesses that are growing and require staff to manage communications at all times of the day. It’s something that medical professionals are usually familiar with, but in this day and age of on-demand communication, it can be necessary for just about any company in any industry. So, read on to learn more about how a call answering service works and what you need to know.

How a call answering service works is actually fairly straightforward. And no, it’s not nearly as expensive as most people think. In fact, it can not only serve as a point of contact but also as a lead generator or sales closer. Moreover, some businesses find that a call answering service pays for itself and then some. This is due to the fact that repeat and new customers can get in touch at their convenience and convenience usually translates into more sales and a healthier bottom line.

Call Answering Service Features and Benefits

A call answering service brings with it a number of features. Of course, the most obvious is having a representative available 24 hours a day, 7 days a week. This allows customers to get in touch at any time they need. Having staff to take calls at any time can not only increase overall sales but also builds trust with your customer base.

A call answering service can also provide warm transfers. Warm transfers are a very smart feature that allows the service to transfer a call via email or text message and gives you as the recipient the discretion to take a live call.

Custom scripts are another advantage of a call answering service. Custom scripts allow you to dictate things like preferred greetings, answers to common questions, and more. Representatives will be able to give pre-approved answers to common questions and will direct callers to your business for more detailed information.

Technology also plays a role in a call answering service. Rather than relying on simple voicemail or Internet forms, state-of-the-art technology allows Representatives not only to speak with inquiring customers but also capture transcripts. Additionally, there are other technical features that a call answering service possesses that can help you track incoming activity, with monthly audit reports.

As you can plainly see, there are many benefits of having a call answering service and this is why it’s so often used as a tool, not only for customer service but also for increasing sales and growing business.