How long does it take to set up?
Once we have more information about your business and you have set up call forwarding it can start instantly! On average, most businesses set up in 24-48 hours.
How am I billed?
What If I do Not See a Plan that Fits My Needs?
Is There a Setup Fee?
Most call answering services will charge you a setup fee for the time spent on inputting information and training. We do not charge a setup fee in order to make it simple as possible, and yet another tool we offer to help companies reduce costs.
How Long Does the Average Call Last?
It can vary greatly but on average it takes about 1-4 minutes to receive the information on your company’s behalf and relay the message to the point of contact.
Do I Have to Sign a Contract?
Can a Call Be Transferred?
Yes, we do offer warm and cold transfers, depending on your preference. A warm transfer is when a client has requested us to transfer a call for specific need and we will text or call before. A cold transfer is when we take the call and then if necessary transfer directly to your company. There are many options within these offerings, such as someone can be designated to be the point of transfer contact within your company, etc. Please call our sales team at (800) 123-4567 for more specifics.
Do my Minutes Roll Over to the Next Month?
No, they do not. We will assist you in finding the right package so there are no wasted minutes. You can always downgrade or upgrade your plan at any time. Call us today to see what plan fits you best!
How Do I Cancel My Service?
You can cancel at any time, via a phone call or email. We do require a 3-business day notice and the last month that you prepaid when setting up will be your last month, which is not refundable. You may have some final charges that will be due when you cancel depending on how it falls on the billing schedule.